Frequently Asked Questions
Ordering, delivery, financing, returns and visiting the showroom.
Orders & Products
Is everything on the site in stock?
Availability is shown on every product page. Some pieces are on our Arlington showroom floor; others are ordered in from the supplier. When a supplier's stock feed isn't current we say so rather than showing a quantity we can't stand behind.
Can I see an item in person before buying?
Yes. Call 682-252-7030 ahead of your visit and we'll confirm whether that specific piece is on the floor. Showroom details.
How do I know a piece will fit?
Every product page lists its dimensions. Our measuring guide walks through doorways, stairwells and turns — or text us your room measurements and we'll help you choose.
Do bedroom sets come in different sizes and piece counts?
Many do. On those product pages you'll see Bed Size and Set options; choosing one switches you to that exact configuration with its own price. If a combination isn't offered, the supplier doesn't make it.
Delivery & Pickup
Do you deliver?
Yes. We deliver furniture within 100 miles of our Arlington showroom, and lamps and other small accents can ship nationwide (shipping paid by the customer). Free pickup at our showroom is always available. See our delivery & pickup page.
When will my order arrive?
Timing depends on whether the piece is in our warehouse or coming from the supplier, so we confirm a delivery window with you directly rather than promising a date online. Full terms are on our delivery policy.
Can I track my order?
Orders you place appear under order history. For a delivery update, email support@casamodernafurn.com or call the showroom.
Payment & Financing
Is financing available?
Yes. We accept Synchrony financing: you apply online directly with Synchrony, subject to credit approval, and your account is issued by Synchrony — the application opens on Synchrony's secure website. We also work with several lease-to-own partners; our Arlington team starts those applications with you in the showroom, by phone or by text. Rates and terms come from the provider when you apply, so we don't quote them here. See financing options.
Do you price match?
Ask us. Pricing questions are handled case by case by the showroom team — call 682-252-7030 or email support@casamodernafurn.com.
Returns & Support
What is your return policy?
Returns and cancellations are handled case by case within our posted policy. Read the full terms on our returns & cancellations page, or contact us and we'll walk you through it.
Something arrived damaged. What now?
Email support@casamodernafurn.com with your order details and photos of the damage. Photos let us resolve it faster.
How do I reach customer support?
Email support@casamodernafurn.com for anything that needs a written record. For a quicker answer, call 682-252-7030 or text 469-504-3387 during showroom hours.
Do you speak Spanish?
Sí. Nuestro equipo le atiende en español, en la tienda o por teléfono.
Still have a question?
Our Arlington team is happy to help — by email, phone or text during showroom hours.